Resume
Experience
March 2024 - Present
Senior Content Developer
Equifax
Atlanta, GA
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Assumes a leadership role in multiple Learning & Development initiatives, providing guidance and direction to drive successful project outcomes
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Leads the review and assignment of work requests/tickets, ensuring efficient allocation of resources and timely completion of tasks
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Partners closely with adjacent senior members and the leadership team to strategize and coordinate departmental initiatives, aligning efforts to organizational goals
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Coordinates communications for an Employee Resource Group and two Employee Engagement Committees
Nov 2021 - March 2024
Content Developer
Equifax
Atlanta, GA
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Proactively organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style, format, and terminology
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Edits, standardizes, and makes changes to initial draft materials prepared by others and aids in organizing and maintaining a documentation repository (Knowledge Base and Supporting Documentation)
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Collaborates with technical staff and subject matter experts to make deliverables easy to understand and helps facilitate document management processes
June 2021 - October 2021
Communications & Creative Content Creator
Apple
Remote/WFH
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Drafted and edited executive communications on behalf of leaders, user-focused content, and initiated strategies for global email and web-based audiences
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Leveraged the Apple voice and style to maintain consistent branding across all projects
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Partnered with project managers and subject matter experts to ensure that key messages were communicated
successfully
March 2021 - May 2021
AppleCare Senior Technical Advisor
Apple
Remote/WFH
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Resolved and documented customer and technical device related issues concisely and professionally
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Provided on-call support to customers with emerging or undocumented technical issues and liaised with engineering teams to formulate plans for issue discovery and resolution
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Maintained rapport with customers while researching, analyzing, and logging data across multiple platforms
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Properly adhered to and protected confidential customer records and sensitive internal Apple policies
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Coordinated with a team to compile and produce a teamwide newsletter
June 2020 - November 2020
AppleCare Social Response Advisor
Apple
Remote/WFH
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Moderated social media comments, private messages, and public posts from users worldwide
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Utilized the Apple voice and style to assist customers with technical issues and resolve their concerns
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Documented notes and resources to ensure a cohesive experience for social media users seeking support
June 2018 - June 2020 & November 2020 - March 2021
AppleCare Advisor
Apple
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Resolved and documented customer and technical device related issues concisely and professionally
Remote/WFH
January 2021 - May 2021
Communications Intern
Southwell Health System
Adel, GA
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Drafted and edited content for the Southwell website
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Researched and compiled reports on social media trends and areas of opportunity
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Coordinated an Instagram story campaign for active job postings
Education
2022 - 2024
The University of Georgia
Master of Art's in Journalism and Mass Communications, Emerging Media
Athens, GA
2016 - 2020
Georgia State University
Bachelor of Art's in Journalism with a Concentration in Public Relations
Atlanta, GA
Professional skillset
Content Writing & Editing
HTML & CSS
Graphic Design (Adobe, Canva, Figma)
WordPress/CMS
Project Management
Salesforce (Content Management)